Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via La Poste with tracking and drop-off without signature. This shippement is free for any order beyond 140€ in France. If you prefer delivery by La Poste with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Boxes are amply sized and your items are well-protected.

 

 

Delivery Time Limit

Your package will be send the day you order if possible, the next day at least. Delivery time limit is usually 2 working days for France (continental), shipping abroad will take from 4 to 10 days depending on your country.


Returns

Once delivered, you have 14 days to return the products, un-used, in its package of origin. For logisitics details, feel free to contact our customer service.
 

Secured Payment

We offer a secured payment platform with Paypal, so you can pay without entering your credit card informations on our website. We also take bankwire and Western Union, but be noticed that delivery might take a bit longer waiting for the payment to be confirmed.

 

Quality  

Our shoes are made in Spain, with excellent quality leather and extra qualified workforce, which exercize their craftmanship since hundreds of years.

 

 

Sizing

Before any order, it is recommended that you check your size.

A size chart is here to help you. You will find on the last line, the size of Valencey who will best fit your feet.

 

                                    Size Chart
France   36     36.5    37     37.5    38     38.5    39     39.5    40     40.5     41    41.5 
Italy 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5
US    5   5.5    6 6.5 7 7.5 8 8.5 9 9.5 10 10.5
UK    2   2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5
Japan   22   22.5   23 23.5 24 24.5 25 25.5 26 26.5 27 27.5
  Valencey   36 37 38 39 40 41